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Reflections on a Check-in World (Updated) PDF Print E-mail
Opinion
Written by Matt McDougall   
Tuesday, 12 October 2010 10:02

Foursquare and Jiepang are the leaders when it comes to location based SNS in China. Foursquare with the Westerns/Expats and Jiepang with the Chinese. Over the past 3 weeks I set myself the task to be an active user of both of these tools. This little experience would help me gain a better understanding of the psyche of the users consuming these products and also try to understand if their is any value in location based services (LBS) as a marketing tool for our clients.

 

In this post, I will provide my candid feedback for those looking at trying out LBS and my thoughts for marketers considering using these platforms in social media campaigns.

As a way of background, both Foursquare and Jiepang are mobile applications that are supported on iPhone/iPad, Android, Blackberry, and Windows Mobile (the Foursquare app will also work with Symbian 3.2, 5.0, and ^3 Smartphones). However, for my past 3 weeks, I used both the Foursquare and Jiepang app on my Apple iPad which worked remarkable well.

 

Basically, both this applications allow users share their location with friends by “checking in” via a smartphone app or by text message. Points are awarded for checking in at various venues. Users can connect their Foursquare accounts to their Twitter and Facebook accounts and Jiepang connects to Sina's micro-blog, which can updated when a check-in is registered. By checking in a certain number of times, or in different locations, users can collect virtual badges. In addition, users who have checked in the most times at a certain venue will be crowned “Mayor” or "Landlord" (for Jiepang) until someone surpasses their number. 

 

When getting started, I would advise trying to add some friends. Both platforms make this easy by connectors to SNS and micro-blogging platforms. As without a few friends, I found the applications seem quite hollow as know one 'see's' where you are and what you are doing. It appeared a pointless exercise without a sharing experience. After I added some of my twitter, Sina and Facebook friends, my motivation was much higher to use the apps as I could also get to see where they were visiting and where they were. 

 

In terms of checking in, you need to location the venue from a list or if the location is not in the list then it can be added. In Jiepang, almost all my venues were already in the list. Most did not have a 'Landlord' and I take it that that most of these venues have been added via a machine crawl rather people adding them. In Foursquare, quite a number of my frequented venues were already in the list, such as Costa and Starbucks... Unlike, the reports from the US, I saw no evidence of venues having embraced either of these platforms. For example, marketers in the US have tried to leverage Foursquare by offering special offers for new check-ins or for the mayor at that venue. (more information can be seen in this presentation)

 

So in summary, I think the apps are intellectually interesting. I like the idea of being able to broadcast my location and perceptions of various venues (via tips) but on the downside the personal motivation to continue to checking-in becomes difficult to hold as I am only rewarded with 'virtual badges' (This reminds me of my days in Scouts just trying to collect as many badges as possible) ... but this badge collecting notion does not do it for me and suggest many others. From a marketers perspective in China, I would say that Foursquare is so niche that it has only a tiny footprint (user base) in China and not worth using in serious social media campaigns. Further, I would fear Foursquare could once again be blocked by the Chinese Government and the investment in developing a friends network could be lost.  

 

Jiepang on the other hand had a much higher usage (as your would expect) and a much more comprehensive use of tips/feedback. That said, I don't think it is ready for social media campaigns beyond very tactical use for in retail based organizations.

 

If you are a user of Foursquare and Jiepang then please let us know your experiences.. I would also welcome you following me and sharing our location.

 

UPDATE: Larry @ Jiepang

I saw the slides and just read your blog. I really agree with your thoughts. In Beijing, a stronger majority of our users are east and most of our partnerships are east. We've just recently started developing our partnership efforts west. 
 
As for a little insight about us. We've got about 140k users right now throughout China and have a fair amount of badges that provide discounts and promotions. We've got partnerships with clubs, coffee and concerts as well as many other industries. An example of some of our promotions is the Gongti Clubs. At each club, users can get a badge for a buy one get one free cocktail with the mayor getting free bottle service on the last day of the month at most of the clubs. At some hotels, for example at Westin, we're giving away 2 free dinners at Seasonal Tastes for the mayor which can be redeemed once every two weeks. At California Fitness, members can get a free week of gym membership. So these are just a few of our promotions. These are just a few. 
 
Thanks! 
 
-Larry


Matt McDougall Written on Tuesday, 12 October 2010 10:02 by Matt McDougall

Viewed 3158 times so far.

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Last Updated on Tuesday, 26 October 2010 10:28
 

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